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Ideal for Professional Colleges

Oréll believes that providing on time and competent service is essential not only to attract new customers, but also to retain existing ones. EduGrievance, the revolutionary online grievance handling mechanism aims at minimising instances of complaints in professional colleges through effective tracking and monitoring of grievances ensuring prompt redressal. This portal for online registration and disposal of grievances help users obtain immediate response and resolution to their grievances from the institution itself.

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❖ Grievance Redress Mechanism at a glance

Grievance Redressal System is a mechanism commonly used to receive and act on grievances reported by stakeholders of private or public institutions, enabling timely actions on any issue raised by them and to avail services more effectively. By establishing online grievance redress mechanism in AICTE affiliated colleges, the council can take into account the performance of the institution and ensure the institution meets all the required standards. This grievance administration system enables effective monitoring and submission of online monthly status report regarding the number of grievances received, disposed of and the ones pending on the last day of the previous month, as per the council directive.

What is Grievance Redressal System? ❯❯
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❖ What Makes Us Unique ?

EduGrievance online grievance redress software for professional colleges will help you replace the inefficient grievance approach in your institution and handle the issues in automated way. With EduGrievance, complaints from the users follow a method for reporting that ensures the right authority receives the concerns. This grievance monitoring portal would help speedy redressal of the grievances and obviate/reduce complaints in institutions. Besides, this online grievance redress system in college will work to the satisfaction of students, parents and other stakeholders ensuring greater confidentiality and transparency in grievance dealing procedure.

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Why Grievance Redressal System?

Grievance redressal mechanism is intended to facilitate people address their grievances online. This online grievance tracking system is an effective means to communicate with the authorities regarding their complaints in a time saving and cost-effective manner. Besides, online grievance administration ensures that the grievances are addressed promptly making use of grievance redressal technology which automatically tracks and pursues the status. All the students, parents, teachers and other non-teaching staff can use the online grievance redressal portal to find immediate solution to their problems.

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Features

EduGrievance is a sound online grievance handling mechanism that is ideally accessible, simple, quick, fair, and respect confidentiality of the users. Also, it is responsive, effective, accountable and able to provide feedback to institute management for systematic reform. This online grievance management mechanism, designed in accordance with AICTE directive, aims at resolving the grievances of students, parents and others with optimal transparency and accuracy.

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❖ Key Benefits

Online grievance handling system lets the authority monitor if the institute stakeholders are misusing any services and also automates the entire grievance procedure right from registration to closure. This online grievance administration system allows you to add the existing or new grievance redressal cell members into the portal and to track grievances online to give immediate response/resolution to the complainants. Round-the-clock availability of grievance monitoring portal saves time of the aggrieved person and cell members as well. Thus, the users feel more confident and institutes will get better branding.

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❖ Types of Grievances

The term grievance usually sets forth the scope of grievance procedure and outlines the type of complaints including any kind of dissatisfaction, allegation, or grievance that there has been a violation, misinterpretation, misapplication, criminal practices or harassments in public or private organisations. The purpose of online grievance redress system for AICTE affiliated colleges is to ensure that the institute complies to resolve internally all types of grievances in a timely manner. It is advantageous to students, faculty, staff, and administration to keep communications transparent yet discreet.

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Latest News

Navodaya Institute of Technology , Raichur , Karnataka hosts EduGrievance

It’s a matter of great pride for us Orellians to let you know that we have joined hands with Navodaya Institute of Technology , Raichur , Karnataka. Orell’s most trusted and bought software EduGrievance has been leading the Grievance Redressal Portals by a mile with its 100 percent customer satisfaction. The platform EduGrievance enables students, parents, teachers, non-teaching to post grievances online. It provides students with solution making strategies by connecting complainants with complaint cell members and the action taking authority. The software functions according to the guidelines of AICTE circular. Read More..

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EduGrievance: Prompt Redress for Grievances

An online portal for registering and disposing grievances in colleges is the new AICTE directive that every affiliated institution should abide by. Though grievance redressal technology is the new buzzword in grievance administration, many institutions are not aware of its effectiveness. The lack of flawless grievance redressal technology in colleges results in an increasing number of grievances being registered on the Centralised Public Grievance Redress and Monitoring System portal and this forced MHRD to make online grievance redress mechanism mandatory. EduGrievance, the innovative online grievance management system for registration and disposal of grievances will work as an online grievance tracking system and grievance administration portal for colleges.

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