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❖ Features

EduGrievance, the latest productivity enhancement tool for higher education has umpteen features that make it appealing to educational institutions worldwide. The separate dashboard for students, teachers, parents and non-teaching staff in addition to admin and grievance cell members helps to maintain confidentiality in grievance dealing procedure. It gives opportunity for the institution to implement a set of specific measures to ensure accountability and maximum output, by managing grievances of the stakeholders and increasing transparency thereby establishing a very positive ambience.

User Interface at-a-glance

  • Post complaints by students, teachers, parents and other staff
  • Own account to edit and reset profile
  • View status of the complaints posted
  • View notifications from the grievance cell members
  • ‘Reminder’ option to give alert reminding pending issues
  • ‘Reopen’ option to recommence the case for further investigation
  • Provision to give detailed account of the complaint in not less than 4000 words
  • Attach supporting files in favour of the complaint/grievance
  • To view the reply for the complaint posted

Admin Interface at-a-glance

  • Account Settings to edit and reset admin profile
  • Add grievance cell members
  • Create and monitor accounts of grievance committee.
  • Add head of the institution and a management representative in the cell
  • Option to verify and approve registered users checking their authenticity
  • View complaints sent by the users
  • Check the authenticity of complaints
  • Assign complaints to grievance cell members based on the complaint nature/type
  • Generate reports on a monthly basis in word/pdf/excel format

Grievance Cell Member Interface at-a-glance

  • Settings to edit and reset profile
  • Option to view complaints sent by the user
  • ‘Reminder’ to view the alert message reminding pending complaints
  • Report generating feature to create account on the total/pending/closed complaints, assigning start and end date
  • Option to send reply to the complaints along with attachments, if any
  • Re-open complaints and give satisfactory solution

Reports

  • Customisable and fully integrated report
  • Reports can be generated by assigning start and end date for which the data is needed
  • Admin can create reports in three categories such as total grievances received, pending grievances, and closed grievances
  • Report will include complaint category, subject line, complaint type, date of posting, complaint status, name of complainant, actions taken etc.
  • Reports can be viewed/downloaded in word, pdf and excel format