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India’s most trusted
Grievance Redressal System

#1 Online Grievance Redressal Mechanism designed in accordance with AICTE directive aims at resolving the grievances of students, parents, staff and others with optimal transparency and accuracy.

  • Indian Product, Global Presence
  • Developed as per AICTE Norms
  • Installed at over 2000 AICTE affiliated colleges

Ideal for all Professional Colleges, Universities & Schools

Oréll believes that providing on time and competent service is essential not only to attract new customers, but also to retain existing ones. EduGrievance, the revolutionary online grievance handling mechanism aims at minimising instances of complaints in professional colleges through effective tracking and monitoring of grievances ensuring prompt redressal. This portal for online registration and disposal of grievances help users obtain immediate response and resolution to their grievances from the institution itself.

Why

Grievance Redressal System?

Oréll believes that providing on time and competent service is essential not only to attract new customers, but also to retain existing ones. EduGrievance, the revolutionary online grievance handling mechanism aims at minimising instances of complaints in professional colleges through effective tracking and monitoring of grievances ensuring prompt redressal. This portal for online registration and disposal of grievances help users obtain immediate response and resolution to their grievances from the institution itself.

Grievance Redress Mechanism at a glance

Grievance Redressal System is a mechanism commonly used to receive and act on complaints or grieva nces reported by stakeholders of private or public institutions, enabling prompt actions on any issue raised by them and to avail services more effectively. Unlike the traditional Grievance Redressal approach through letters and complaint forms, the new online based approach such as griev ance portals have very great appeal and its usage highly reflects the actual state of customer satisfaction. Grievance Redressal can be handled directly by institutes through their own websites. Also the smart web portal for grievance processing connects stakeholders and action-takers directly through online platform. Grievance Redressal System helps to pursue quick action for solving the grievance, while maintaining affordability and ease to the users.

What Makes Us Unique ?

A Grievance or Complaint can be defined as any kind of communication that expresses discontent about an action or lack of action, about the standard of service or absence of service of an institute and the complainant asks for remedial action. Grievance redressal is necessary in all organisations to investigate reason for the dissatisfaction of client and to obtain a speedy resolution to the problem. It also helps to take appropriate action ensuring the promises are kept by the institution. Grievance Redressal System is used to establish a fair, independent and consistent system for redressal of various issues faced by the stakeholders in private or public institutions and to develop a responsive attitude among all the constituents, thereby maintaining harmonious atmosphere in the campus. It also ensures that the grievances.

Key Benefits

The prime benefit of EduGrievance is to make users get solved their problems easily by using the online complaint system. Files are kept confidential and publishing/sharing of the complaint will not happen in any case with this online system. The system can be used by institute stakeholders to raise their grievance and it is taken up by the officer incharge of specific category to give best solution to the problem. The user-friendly interface of the system reduces the distance and time barrier between users and institute management to create responsive and cordial situation in the institute.

Types of Grievances

The term grievance usually sets forth the scope of the grievance procedure and outlines the type of complaints including any kind of dissatisfaction, allegation, or complaint that there has been a violation, misinterpretation, misapplication, criminal practices or harassments in public or private organisations. Grievances in education institutions fall into two categories, namely academic and non-academic. A list of grievances in both categories will be set in the EduGrievance system itself. Other grievances pertaining to the users including non-teaching faculty can be entered while the complainant post the grievances.

testimonial

What our clients say about us

News & Articles

01Aug

Keeping in mind the basic requirements of the students, teachers, staff and other stakeholders of the college EduGrievance Online Grievance Redressal System powered by Orell ensures its comprehensive grievance solutions in Sultan Ul Uloom College of Pharmacy for their emerging talented beings of the institute.

06Aug

Orell is happy to embrace for the technology-driven grievance redressal system EduGrievance with Nibedita Polytechnic College at WestBengal. Orell, as the brain behind this product excels in providing best service with newer feature updations. Grievance portal has become a mandate to every college which falls under the norms of AICTE.

05Aug

Nelliandavar Institute of Technology (NIT) initiates EduGrievance's resolution methodologies in affiliation with the leading university with best of all abilities. The institute provides treasurable student- staff relationship and impeccable campus of rich ambience to the student life. The courses offered in NIT are development of the better world.

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    Cochin - 682 037, India

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