Ideal for all Professional Colleges, Universities & Schools
Oréll believes that providing on time and competent service is essential not only to attract new customers, but also to retain existing ones. EduGrievance, the revolutionary online grievance handling mechanism aims at minimising instances of complaints in professional colleges through effective tracking and monitoring of grievances ensuring prompt redressal. This portal for online registration and disposal of grievances help users obtain immediate response and resolution to their grievances from the institution itself.
Why Grievance Redressal System?
Implementing a multi-media computer-driven digital language lab software can be said as the most significant and practical step towards the goal of attaining universal second language fluency at educational institutions. English Lab is able to allow ‘real time’ conversation with individual student or groups of students, often overcoming the time delay problems that can cause difficulties for students to follow the lecturing of the teacher. By using English Lab, the teacher can assess student performance by providing pre-recorded instructions to students, tracking the time taken by students to perform specific tasks, their course.
Grievance Redress Mechanism at a glance
Grievance Redressal System is a mechanism commonly used to receive and act on complaints or grieva nces reported by stakeholders of private or public institutions, enabling prompt actions on any issue raised by them and to avail services more effectively. Unlike the traditional Grievance Redressal approach through letters and complaint forms, the new online based approach such as griev ance portals have very great appeal and its usage highly reflects the actual state of customer satisfaction. Grievance Redressal can be handled directly by institutes through their own websites. Also the smart web portal for grievance processing connects stakeholders and action-takers directly through online platform. Grievance Redressal System helps to pursue quick action for solving the grievance, while maintaining affordability and ease to the users.
What Makes Us Unique ?
A Grievance or Complaint can be defined as any kind of communication that expresses discontent about an action or lack of action, about the standard of service or absence of service of an institute and the complainant asks for remedial action. Grievance redressal is necessary in all organisations to investigate reason for the dissatisfaction of client and to obtain a speedy resolution to the problem. It also helps to take appropriate action ensuring the promises are kept by the institution. Grievance Redressal System is used to establish a fair, independent and consistent system for redressal of various issues faced by the stakeholders in private or public institutions and to develop a responsive attitude among all the constituents, thereby maintaining harmonious atmosphere in the campus. It also ensures that the grievances.
Key Benefits
The prime benefit of EduGrievance is to make users get solved their problems easily by using the online complaint system. Files are kept confidential and publishing/sharing of the complaint will not happen in any case with this online system. The system can be used by institute stakeholders to raise their grievance and it is taken up by the officer incharge of specific category to give best solution to the problem. The user-friendly interface of the system reduces the distance and time barrier between users and institute management to create responsive and cordial situation in the institute.
Types of Grievances
The term grievance usually sets forth the scope of the grievance procedure and outlines the type of complaints including any kind of dissatisfaction, allegation, or complaint that there has been a violation, misinterpretation, misapplication, criminal practices or harassments in public or private organisations. Grievances in education institutions fall into two categories, namely academic and non-academic. A list of grievances in both categories will be set in the EduGrievance system itself. Other grievances pertaining to the users including non-teaching faculty can be entered while the complainant post the grievances.
What our clients say about us
Fr. (Dr.) Sabu George
Designation- Principal
St. Claret College Bangalore
St. Claret College has been working with Orell Software Solutions Ltd. for the past four years with regard to Automation Software. We can confidently say that the process of automation has been smoothly carried out and it has excelled in all fronts.
Abhijit Patra
Designation-Associate Professor
Techno International Newtown
EduGrievance, Online Grievance Redressal System the software was beneficial in attending confidential complaints very effectively. The user- friendly platform enabled the students of my institution to report their grievances and the staff to manage the entire system.
Dr.K.S.Shekhar
Designation - Registar
L.N.Mishra College of Business Management
The Grievance Redressal System was very convenient and user-friendly that we could avail for effective guidance provided by Orell team. The software is highly recommended for all the institutions that make AICTE affiliation a bit more easy.
News & Articles
EduGrievance Implemented at Sultan Ul Uloom, Hyderabad
Keeping in mind the basic requirements of the students, teachers, staff and other stakeholders of the college EduGrievance Online Grievance Redressal System powered by Orell ensures its comprehensive grievance solutions in Sultan Ul Uloom College of Pharmacy for their emerging talented beings of the institute.
Read More
Nibedita Polytechnic Partners with EduGrievance Redressal System
Orell is happy to embrace for the technology-driven grievance redressal system EduGrievance with Nibedita Polytechnic College at WestBengal. Orell, as the brain behind this product excels in providing best service with newer feature updations. Grievance portal has become a mandate to every college which falls under the norms of AICTE.
Read More
Nelliandavar Avails for Best Redressal Through EduGrievance
Nelliandavar Institute of Technology (NIT) initiates EduGrievance's resolution methodologies in affiliation with the leading university with best of all abilities. The institute provides treasurable student- staff relationship and impeccable campus of rich ambience to the student life. The courses offered in NIT are development of the better world.
Read More