BNM Institute of Technology, Bangalore, installs online grievance redressal mechanism to provide satisfactory redressal to the grievances in the institute. EduGrievance portal will be installed by Team Orell immediately after collecting requirement from the institute authorities. The redressal procedure fairness has been stressed with a view "the right to be heard and right to be treated without bias”. EduGrievance involves a process of investigation in which the grievance portal members enquire and analyse the nature and pattern of the grievances in a strictly confidential manner. Only legitimate people will be involved in resolving the grievance. Thus the system ensures optimal transparency. EduGrievance system developed in line with the AICTE norms is perfect for technical institutions to redress the grievances in the institute in a very confidential and timely manner. Beyond the registration and disposal of grievances, the system enables the institute to submit monthly grievance reports to AICTE. This mechanism for online grievance redressal enables a complainant to express feelings by initiating and pursuing the grievance procedure in accordance with the rules and regulations of the institution. B.N.M. Institute of Technology (Bhageerathi Bai Narayana Rao Maanay Institute of Technology) is a private technical co-educational school located in Banshankari 2nd Stage, Bangalore, Karnataka, India. It was established in 2001 and is affiliated to the Visvesvaraya Technological University, Belgaum. It is a part of BNMEI (BNM Educational Institutions) established by the Trust M/s. Bhageerathi Bai Narayana Rao Maanay Charities, started in 1972. BNMIT is an approved ISO 9001:2008 Certified Institute (TUVRheinland).