We are happy to reprt that BCDA College of Pharmacy and Technology has associated with Orell Technosystems for the hosting of an online grievance portal in the institution. The purpose of installing the Edugrievance portal at BCDA College of Pharmacy and Technology, is to formalize the management of grievances from all the stakeholders at the institution to boost the quality and standards of the college. The online grievance redressal system provides an avenue for stakeholders to voice their concerns and gives transparency on how grievances will be managed internally, which aims to reduce conflict and strengthen relationships. Following the investigation of the problem, the faculty in-charge of handling the complaints will use the findings to create an action plan outlining steps to be taken in order to resolve the grievance. The grievance owner is responsible for assigning actions, monitoring actions undertaken and making sure deadlines are adhered to. Bengal Chemists & Druggists Association (B.C.D.A.) established in 1921, is the oldest organization in the trade of medicine in India. It has approximately 32,000 members in all over West Bengal and the motto of the organization is the “Service to Humanity”.