Girideepam Business School, Kottayam starts using EduGrievance, the state-of-the-art grievance redressal system to provide satisfactory redressal to the grievances in the institute. EduGrievance portal opted by GBS is the best online grievance management system available to redress the grievance procedures in the institute. The system involves a process of investigation in which the grievance portal members enquire and analyse the nature and pattern of the grievances in a strictly confidential manner. Only authorised people will be involved in resolving the grievance. Thus the system ensures optimal transparency. EduGrievance system developed in line with the AICTE norms is perfect for technical institutions to redress the grievances in the institute in a very confidential and timely manner. Beyond the registration and disposal of grievances, the system enables the institute to submit monthly grievance reports to AICTE. This mechanism for online grievance redressal enables a complainant to express feelings by initiating and pursuing the grievance procedure in accordance with the rules and regulations of the institution. Girideepam Business School is one of the leading business institutions managed by Bethany Navajyothy Province of The Order of Imitation of Christ (OIC). Recognizing the need of professional Management education in the State, Girideepam unveiled its prestigious Business School in 2010. The full time MBA programme of Girideepam Business School is approved by Government of Kerala, AICTE New Delhi, and affiliated to Mahatma Gandhi University. The college transforms every student into full-fledged professionals who can cope with the wherewithal of life’s journey and contribute towards better practices in Management profession of the country.