SSM Polytechnic meets with the quality and promising grievance redressal system available in this domain EduGrievance Online Grievance Redressal System in order to manage and get feedback of the stakeholders to provide prompt solutions. The complete complaint redressal method is there to make an effective functioning in this institution. In accordance with the recent directives of AICTE the software has been made a mandate to implement in every institution. Nammakkal in Tamil Nadu is a reputed background set with well-known educational institutions were SSM Institute of Technology and Polytechnic College is a dedicated enterprise serving to the needs of textile industries, human resource development, business administration etc to figure a generation of aspiring bunch of youth to build the future nation. SSM Polytechnic is fostering an entrepreneurship to inculcate an awareness for environmental protection among all vital components of the institution. The grievance system is once again making a successful contract by embracing with SSM Polytechnic to ensure a flawless, smooth functioning of the institute in a productive ambience.